Requirement gathering
We map your actual processes — not the ones in the handbook, the ones your staff run. We assess your existing infrastructure, network conditions and data quality. We document your grading regulations, fee structures and approval hierarchies.
The output is a solution design your team signs off before a line of configuration is written.
A project sponsor, process owners from each affected unit, and access to existing systems and data.
System design and development
We configure Eduvantage to your design. We integrate your payment providers, SMS and email services, LMS and any existing systems. We migrate your historical data — student records, academic history, financial records — and validate it against your own reference figures.
We instrument the platform for monitoring before it carries live traffic.
Data extracts from legacy systems, provider credentials, and reviewers to validate migrated data.
Training, documentation and go-live
We train each user group separately, because a bursary officer and a lecturer need different things. We build a knowledge base your team owns.
We go live on a date chosen against your calendar — most institutions choose a session boundary — with our team on site or on call through the first critical cycle.
Staff availability for training and a nominated internal champion per unit.
Implementation is where the relationship starts.
Support covers issue resolution under agreed SLAs, configuration changes as your regulations evolve, regular platform updates, and periodic reviews of how the system is actually being used against how it was intended.